Privacy Policy

Effective Date: 19th Jun, 2025

URC – Universal Routes Consultancy (“URC”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [https://urc.com.pk/] or use our services related to international recruitment, visa processing, document attestation, and career consultation.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, or from third parties, depending on how you interact with us.

a. Information You Provide to Us

Full name
Contact details (email address, phone number, address)
Nationality and passport details
Educational and professional background
Resume/CV
Employment history and job preferences
Visa history and travel-related documents
Identification documents
Documents for attestation (e.g., degrees, birth certificates)
Medical records (if applicable for visa/placement purposes)
Any other information you provide through forms, chat, phone calls, or emails

b. Information Collected Automatically

When you browse our website, we may collect:

IP address
Browser type and version
Pages you visit
Time and date of visit
Device type and operating system
Referring website or search engine

This information is collected through cookies and other tracking technologies to help improve our website performance and user experience.

c. Information from Third Parties

We may receive your information through:

Employers or partner agencies
Reference checks
Immigration authorities or embassies
Online job portals (if you applied through third-party listings)

2. How We Use Your Information

We use your personal information to:

Assess your eligibility for international job placements
Match you with suitable employment opportunities
Guide you through visa application processes
Process your document attestation or legalization
Schedule consultations and follow-ups
Send important updates and service notifications
Respond to your inquiries and support requests
Improve our website, services, and user experience
Comply with legal, regulatory, or contractual obligations

We do not sell or rent your personal data to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our processing of your personal information is based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for a contract with you or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: We are legally required to process the data.
Legitimate Interest: Processing is necessary for our legitimate interests, such as evaluating a candidate for job placement.

4. Sharing Your Information

We may share your information with the following entities, only when necessary:

Potential Employers (to assess your job suitability)
Embassies and Government Agencies (for visa and document processing)
Third-party Verification Services (for background checks or education verification)
Service Providers (such as cloud storage, hosting, CRM, or email systems)
Legal Authorities (when required by law or to enforce our terms)

All third-party processors we work with are under strict confidentiality agreements and follow secure data-handling practices.

5. Data Storage and Retention

We retain your personal information only as long as it is necessary for the purposes outlined in this policy, or as required by law.

Job seeker profiles may be retained for up to 3 years after last interaction.
Legal and document-related records may be stored for up to 7 years, depending on compliance requirements.
You may request deletion of your data anytime, unless legal grounds require its retention.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or update of incorrect data
Request deletion of your data (“right to be forgotten”)
Object to processing or request data portability
Withdraw your consent at any time

To exercise any of these rights, contact us at:
📧 [email protected]
📞 +92 51 846 7939

7. Data Security

We take data protection seriously and implement technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or loss.

Measures include:

SSL encryption on our website
Secure data storage systems
Restricted access to sensitive information
Regular backups and monitoring

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, track website performance, and collect anonymized usage statistics.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. International Data Transfers

If you’re submitting your data from outside Pakistan, please be aware that your data may be transferred, processed, or stored in countries with different data protection laws. By using our services, you consent to such transfers.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., partner employers, embassy websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy and notify users via email or a notice on our website if changes are significant.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Universal Routes Consultancy (URC)
📍 Office No. 4010, 4th Floor, (World Trade Centre) GIGA Mall, Islamabad – Pakistan
📧 [email protected]
🌐 https://urc.com.pk/
📞 +92 51 846 7939